How We Staffed a 24-Bed LTC Home with PSWs in Under 48 Hours
When a long-term care facility faces unexpected staffing shortages, continuity of care and resident safety are at risk. At Hero Care, we understand that time is critical — and so is quality. Recently, we were able to fully staff a 24-bed long-term care (LTC) home with Personal Support Workers (PSWs) in less than 48 hours, ensuring uninterrupted care for residents. Here’s how we made it happen.
A Proven Staffing Framework
Our ability to act quickly wasn’t a matter of chance — it was the result of established systems and processes we have built into our staffing framework:
- Advanced Recruitment Pipelines
We maintain a national pool of vetted PSWs and nurses, recruited through ongoing outreach, referrals, and partnerships. Every candidate goes through a standardized screening process, including credential verification, background checks, and reference reviews. This means we always have a ready bench of qualified professionals who can step in when urgent needs arise.
- Rapid Response Systems
The moment we were contacted by the LTC home, our 24/7 response team activated our staffing protocol. Using our scheduling and communication platform, we identified available PSWs in the geographic area, and began shift matching within minutes.
- Streamlined Onboarding & Compliance
Because our system is built to prioritize compliance, every PSW we deployed already had updated immunizations, vulnerable sector checks, and the required LTC training in place. This ensured the facility could accept staff without delay.
- Coordinated Logistics
Our operations team worked directly with the LTC home’s leadership to assess shift requirements, align staffing ratios with provincial regulations, and create a schedule that maintained continuity of care. Clear communication channels ensured the facility had real-time updates as each position was filled.
- The Result
Within about 42 hours, the facility was fully staffed with trained, reliable PSWs who were ready to deliver high-quality care. Residents experienced no interruptions, and the facility avoided the operational strain and compliance risks that can come with staffing shortages.
Why Facilities Trust Us
This case demonstrates more than speed — it highlights the systems-based approach Hero Care brings to every partnership. Our clients trust us because we deliver:
- Scalable staffing solutions for urgent and long-term needs.
- Quality assurance through rigorous vetting and compliance.
- Operational efficiency with technology-enabled scheduling.
- National reach with localized support.
Partner With Us
Whether your facility faces unexpected vacancies, seasonal surges, or long-term staffing challenges, Hero Care Staffing is equipped to provide qualified, reliable healthcare professionals — fast.
Connect with us today to learn how we can support your staffing needs.
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